How to add your payment details
How do I enter my bank details?
You’ll need to enter your bank details in order to receive your ticket remittance.
To do this:
- Head to RA Pro
- Scroll down and click the promoter account you want to add details for
- Click the “Account Information” tab
- Fill in the information for both the 'Account Holder' and 'Payment Method' sections
When will I be paid?
We have recently migrated to an automated payment service which allows us to pay you much faster than before.
Payments are processed every Tuesday to land the following day, so once your event has taken place, you will receive payment on the following Wednesday.
Payments will only be processed for events that went ahead successfully. If we receive refund requests, we will contact you to resolve these issues before processing your payment.
If your event is postponed, ticket holders will have 14 days to request a refund, and payment will not be processed until 14 days after the event has successfully taken place on the new date.
If your event is cancelled, no payment will be processed, unless you have used the self serve refund tool and some ticket holders have donated the cost of their ticket to you.
If you’re an event promoter or event organiser and you still need help, go to RA Pro and login. Then use the “Help” button in the corner to contact us.