Date Changes & Event Cancellations
How to manage date changes or event cancellations
Things don’t always go to plan, and sometimes you may need to change the date of your event or cancel the event altogether. Don’t worry, we are here to help.
Changing the date of your event
Please contact [email protected] and send through your event link as well as the new date (if this has been confirmed). Our promoter support team will then be able to change the date on our system and advise you on how best to handle this date change.
Cancelling your Event
If you need to cancel your event, please contact [email protected] and send through your event link. Our promoter support team will then be able to list the event as cancelled and issue refunds.
As per the purchase policy within our Terms & Conditions, customers are entitled to a refund if an event has been cancelled or moved to a new date.
If you’re an event promoter or event organiser and you still need help, go to RA Pro and login. Then use the “Help” button in the corner to contact us.