RA Ticket Fees
RA Ticket Fees cover the costs of providing our ticketing service.
The fees are the difference between the price the customer pays (a.k.a the ticket's face value), and what you as a promoter receives. RA fees are covered by the customer, so it is completely free for promoters to sell tickets on our platform.
What are RA Ticket Fees?
RA ticket fees, also known as 'service fees' are included in the price of the ticket that is paid by the buyer when they purchase a ticket to an event.
| Fee Type | Buyer Sees | Promoter Receives |
| Service Fee | £8.50 | £7.50 |
Where does the Service Fee go?
Service Fees cover the costs of providing our ticketing service. It can be broken down into three parts:
- A transaction fee that is used to cover the costs incurred by RA of completing the transaction (for example merchant fees, bank fees and payment fees)
- For Service Fees, VAT is paid from you (The Promoter) to Resident Advisor. You can retrieve VAT invoices here and find out more in this guide.
- The remainder goes towards:
- RA's labour and office costs for our developers, who build and maintain RA's website and our event discovery app, the RA Guide.
- Round-the-clock customer and promoter support and infrastructure to ensure people can buy tickets securely and speedily in over 50 countries.
We cover all of these costs with one small per-ticket fee.
How can I see how much VAT I've paid on service fees?
To help with your financial reporting, we've made it clear how much VAT has been charged on service fees on your Tax Invoices. These can be found by clicking on your Promoter on the RA Pro homepage and navigating to the Tax invoices page. Tax invoices will be made available on a monthly basis.
If you’re an event promoter or event organiser and you still need help, go to RA Pro and login. Then use the “Help” button in the corner to contact us.