Tax Invoices

These are only available for events with service fees because VAT is not charged to promoters for events with booking fees.

Tax invoices make your financial reporting simpler by providing an overview of the service fees and tax (VAT) charged on ticket sales.

Invoices are available at the beginning of each month and cover the previous month’s activity. Each monthly invoice summarises the service fees and VAT on all tickets sold for all events in each country and currency. Each invoice also shows if refunds/chargebacks have resulted in service fees and VAT being returned to you.

To view your tax invoices, click on a promoter profile from your RA Pro homepage. You can then navigate to the Tax Invoices page to view your invoices. You can also download each invoice for offline use.

NB. Tax invoices are only available for months where:

  • tickets sold which included RA’s service fee in the ticket price (as opposed to tickets with a booking fee added on)
  • Tickets were refunded or there were chargebacks on tickets that included RA’s service fee in the ticket price

FAQs

I can’t see any invoices on my Tax Invoices page
    • Tax invoices are only available for months where 
      • tickets sold which included RA’s service fee in the ticket price (as opposed to tickets with a booking fee added on)
      • Tickets were refunded or there were chargebacks on tickets that included RA’s service fee in the ticket price
    • Resident Advisor is gradually introducing service fees so not all promoters will be able to view tax invoices

What’s the difference between a booking fee and a service fee?

    • Please see this article for more information

My balance owed is negative, what does this mean? 

    • If the service fees on refunds/chargebacks are greater than the service fees on ticket sales in any given month, the balance owed will be negative. This means that Resident Advisor owes you more than it is owed by you. In these cases, Resident Advisor increases your promoter liability to account for the refunded tickets/chargebacks. No action is required on your part.
My invoice shows I have a positive balance owed. What do I need to do?
  • You do not need to do anything and you do not owe Resident Advisor additional money. Resident Advisor deducts service fees from ticket sales revenue so there is no action required on your part. Invoices are for informational purposes only to help with accounting.

What is a retained admin fee?

    • Resident Advisor retains an administration fee from customers and credits it to you to ensure refund costs are not paid for by you. This only happens if there have been refunds in the selected month, so you will not see this on all invoices.

Why is there no line for VAT on my invoice?

    • If there is no line for VAT on your invoice, it means the VAT rate in the selected country is 0%.

Why can’t I see historical invoices?

    • Tax invoices are only available from August 2022 onwards

I need to change which promoter will receive the tax invoice for my event

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