Hidden Tickets

How to change the visibility of your tickets

If you’re selling tickets for an event, you might want to hide ticket tiers for a number of reasons:

  • The previous tier is sold out and therefore no longer relevant
  • You have introduced a new tier with updated purchase info in place of an existing tier
  • You want to set up hidden tickets for pre-sales or discounted tickets

To hide a ticket tier:

  1. Go to your event, and navigate to Tickets > Ticket management
  2. Click "Add ticket" and tick the "Hide ticket from event listing" box
  3. Finish creating your ticket
  4. Hit the save button at the bottom
  5. You’ll then see a “Hidden” tag applied to the ticket on the Ticket management page
  6. You can hide/unhide your ticket at anytime by clicking the three dots > Edit

If you want customers to be able to access a hidden ticket, create a promo code.

If you’re an event promoter or event organiser and you still need help, go to RA Pro and login. Then use the “Help” button in the corner to contact us.

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