Hidden Tickets

How to change the visibility of your tickets

If you’re selling tickets for an event, you might want to hide ticket tiers for a number of reasons:

  • The previous tier is sold out and therefore no longer relevant
  • You have introduced a new tier with updated purchase info in place of an existing tier
  • You don’t want customers to see the price of your earlier releases
  • You want to set up hidden tickets for presales, discounted tickets or hidden upgrades

To hide a ticket tier:

  1. Go to your event, and navigate to ‘Ticket Management’
  2. Locate the ticket tier that you want to hide and select ‘Edit’ on that tier

  3. You will see an option for visibility. Change this from ‘Visible’ to ‘Hidden’
  4. Save this change by clicking ‘Update’ on the ticket tier

If you want customers to be able to access a hidden ticket, create a promo code.


If you’re an event promoter or event organiser and you still need help, go to RA Pro and login. Then use the “Help” button in the corner to contact us.

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