RA Ticket Scanner: How to get setup and login

1. Logging in

Enter the username and password that controls the primary promoter account

Secondary users:

If you have door staff, we recommend you set a secondary user password. Those who login using a secondary password cannot see statistics, add guestlist, or change ticket allocations. 

To do this, head to RA Pro, navigate to Ticket Management and set the password under the 'RA Ticket Scanner' section at the bottom of the page. We recommend you change the password for every event. The username remains the same as the primary login.

Tertiary users:

If you want to hide the names of guests on the app then you can also set a tertiary user password.

To do this, follow the same process as above for secondary users.

2. Select promoter

Select your account from the list on the screen.

3. Select event

You will be able to select events from a list of current or past events. Select the event you want to scan tickets for.


If you’re an event promoter or event organiser and you still need help, go to RA Pro and login. Then use the “Help” button in the corner to contact us.

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