RA Ticket Scanner: Feature walkthrough

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The following statistics are displayed beneath the event details:

Tickets scanned / tickets sold (e.g. 300 / 500)
Guestlist tickets scanned / guestlist tickets sent (e.g. 10 / 20)
Total tickets scanned / total tickets sold (e.g. 310 / 520)
Scanned by device (e.g. 310)

The main event menu is then split into four sections:

Scan tickets: Access the ticket holders list and scan people in
Sales management: View ticket sales, update ticket allocation and update ticket sale end date.
Event statistics: View tickets sold, guestlist, roll call, revenue and event views
Advanced: Turn on local sync to scan tickets without an internet connection

The scanning status of your device is displayed at the top of the screen. You can tap the info button to see a full breakdown for what each status means.

Sometimes you might see a message below 'scanned by device' that says 'pending upload'. This message means some scans have not yet successfully synced to the server and will display the number of tickets yet to be uploaded. To clear 'pending upload', simply sync the device. If the Pending Upload number does not reduce, then this could be a sign that the device is struggling to connect to the internet. We recommend using 'local sync' (see step 9) in such instances. If you can't see this message then all scans have successfully synced with the server.

Scan tickets

Tap the 'scan' button to scan printed or mobile barcode tickets by holding the camera over the barcode until the ticket is checked in.

If you are operating in a dark area, you can increase visibility by tapping the button in the top right-hand corner to turn on the flashlight. Bear in mind however that keeping the flash on will drain the battery significantly faster.

You can manually check guests in by double tapping or swiping right on their name, or via the search bar. Once a guest is checked in, a green tick will appear next to their name. If you check someone in by mistake, just double tap or swipe left on the name and tap ' undo'.

You can also reject guests by swiping left on the name and tapping ' Reject'.

You also can filter names by tier (e.g. if you have a separate VIP queue).

Tap ' filter', ensure the relevant tier is selected and then tap 'submit'. You will then see a filtered list of ticket holders. When the filter is enabled, the device will only scan tickets from that particular tier (e.g. VIP filter will not scan GA tickets).

Adding guests

You can also manually add guests to the guestlist directly from the app. Just Tap 'add' in the top right-hand corner, fill in their details and tap 'submit'.

Please note however that adding guests in this way means you are adding them to the guestlist and they will not be charged for entry. The guestlist ticket will also not count towards ticket sales or any revenue statistics.

Sales management

Tap a ticket tier to see a sales breakdown for that ticket.

You can adjust allocations in real-time by tapping 'update allocation', stop sales or update the sale end date and time from this window.

Event statistics

This is your real-time event dashboard.

You can view tickets sold, guestlist, roll call, revenue and event views.

Tap 'view more statistics' and login to RA Pro for a more detailed breakdown.

Advanced

You can scan tickets without an internet connection by turning on local sync.

Local sync enables devices to connect to a local Wi-Fi network so that they can communicate with one another even when there is no / limited internet connection. This is especially relevant for festivals or large-scale events using multiple scanning lanes, where unstable internet connections can sometimes lead to tickets being scanned more than once. By using a Wi-Fi router to connect the devices over a local network, local sync ensures scanning data and roll call statistics are updated in real-time across all devices.

Please note however that using local sync will drain device batteries faster than usual.

If you’re an event promoter or event organiser and you still need help, go to RA Pro and login. Then use the “Help” button in the corner to contact us.