I have a question about my order or tickets
The event I have tickets for has been cancelled or postponed due to the COVID-19 pandemic
Where is my ticket?
You can download and access your tickets by logging into your user account and selecting the order from My Tickets. You need to enter your RA password in order to download your tickets. An automated email is also sent out when the tickets are purchased. If not present in your inbox, please check your junk or spam email and ensure the email address attached to your account is up to date in your profile settings.
Tickets for some events are only available to download 24 hours before the event starts. This helps prevent the circulation of fake or overpriced tickets.
Can I display my ticket on my phone?
Do I need to take ID to the venue?
I’ve checked My Tickets but my ticket is not there. What do I do?
- Were you logged into a friend’s account when you made this purchase?
- Do you have another email address? You may have created a separate user account with this address.
- Did you log in with Facebook? You may have created a new RA account linked to Facebook and purchased tickets with that account. Try logging out and then logging in with Facebook.
I want to change the name on my ticket
To change a name launch the RA Guide app and open a ticket. You can change the name of the ticket using the pencil icon. Please note, you can only change the name of a ticket once. You can't resell a ticket once you've changed a name.
I can no longer attend the event
*Please note that the RA Ticket Resale service is not available for select events.
If you’ve bought a ticket and you still need help, go to My Tickets. Login and click on “View tickets” for the order you need help with.