I want a refund
Can I get a refund for tickets I have bought?
We can offer a refund only if the event has been cancelled or rescheduled. If there has been other changes to the details of the event (e.g. a venue or lineup change), then it is at the promoter’s discretion whether a refund will be granted.
Resell your ticket
If you have a ticket and can no longer attend, just go to your order, enter your password, then click Resell Ticket and your ticket will be added to the queue. If the event sells out, and your ticket is resold, you will be refunded.
My ticket has been resold / refunded but my payment card has been cancelled. How will I received my refund?
If you are using a debit card, refunds are returned directly to the bank account that was used for the initial payment. If this bank account has since been closed the refund should be redirected to your new bank account, if you used a credit card for the purchase, then please contact us at [email protected] and we can help you out.
If you’ve bought a ticket and you still need help, go to My Tickets. Login and click on “View tickets” for the order you need help with.