I would like to change the date, time, or location of my event
Promoters can change the date and time of their event for up to 3 days after submission if no tickets have been sold.
If 3 days have passed since the event has been submitted or tickets have been sold on the event, only an RA staff member can change these details. Please reach out to [email protected] if you need assistance with this.
When you are first adding tickets to an event, this needs to be done from a promoter account that is linked to the username that originally submitted the event
After this ticket is submitted, you can grant a co-promoter ticket admin access so they can add tickets themselves
You can add a co-promoter to your event by submitting an update and then heading to the last page of the event submission process.
If you’d like this promoter to have ticket admin access, please contact [email protected]
I’m unable to access the email address associated with my username or promoter page
In order to change the email address of your user account, you will need to access the magic link sent to the email address that is currently on file
If you do not have access to this email address, please contact us at [email protected] so we can verify your identity
I’d like to create a new venue on RA
You can create a new venue through this link. Please make sure to input the capacity of the venue submitting the page. Email us at [email protected] once done with the venue name and we’ll approve it for you.
How can I manage my venue page?
All venue listings are managed and maintained internally by RA staff, please reach out to [email protected] and we'll be happy to make any amendments for you
I’m unable to see my event in RA Pro
Are you the event admin? If so, you should be able to see the event under “Manage event and tickets” in RA Pro
If you are a co-promoter but not the event admin, please click the three-bar menu to the left in RA Pro > Events > Ticketed events and you should find your event there
To add/update your payment information, please head to RA Pro > manage promoters > banking and enter your account details.
How do I create logins for door staff for the scanner app?
You can create different passwords for your door staff, so that you don’t have to share your full login credentials
To do this, head to RA Pro, navigate to Ticket Management and set the password under the 'RA Ticket Scanner' section at the bottom of the page. We recommend you change the password for every event. The username remains the same as the primary login.
